Shipping & Returns

Shipping

Arborael may occasionally offer shipping promotions with customers receiving free shipping if customers spend over a certain amount. These promotions are subject to change without prior notice.

Shipping costs will be calculated and displayed at checkout.

Please note that as our products are handmade with care, additional time may be required for crafting before your order is shipped. You will receive an email with tracking information once your order has been dispatched.

Arborael is not liable for delays, fees, or issues caused by customs processes, unforeseen events (force majeure), carrier transfers within your country, or transportation strikes. Any additional customs duties, taxes, or fees related to your shipment are the responsibility of the customer.

Returns

Customers have the right to return an order within 7 days from receiving the order. This right only applies in the case that the product and its original packaging can be returned in the same condition as when received. Return labels are not provided and customers have to return the order at their own expense. Arborael holds the right to additional charges if the return does not meet this criteria. If customers use their right to send back an order they should contact Arborael in order to get an address to send the goods to.

If an item is defective or damaged in any way on arrival, Arborael should be contacted within 7 days for information about compensation. Arborael holds the right to refuse any returns made after this timeframe.